-I apologize...MY ASS!-

I am an inbound call center representative. My job basically is to answer phone calls from our customers inside and outside of the country. I say 85% of the time, I love what I'm doing or else I wouldn't last 7 months in this profession. The remaining 15% is still in question.

My duties are very easy. I navigate through 5 different computer systems while talking to a customer. I have to listen to them as well while doing that and I have 3minutes to finish the call. I am just blessed that I dont have to sell anything to make a good pay. all I need is to do well and I get a bonus based on the salary that I get on a monthly basis. My manager said im doing well (which i think they never expected since English is not first language) because I have received 4 bonuses since I started.

The only thing i didnt like about the job is the fact that you get yelled and cursed at for something that you didn't do. Customers get mad for reasons that you try to explain to them and yet refuse to understand. As a customer myself I could understand their ourbursts but i couldnt help but be mad to those who cannot comprehend that you're just complying with your company's policy and procedure. In this profession, I have been called stupid, retarded and incompetent. These customers as I have analyzed are those who think that they know better and that you have to meet their terms since YOU are working for THEM. They are so arrogant for a lot of reasons. These likes are those who refuse to admit their mistakes thus putting the blame on us. And what's worse is that I have to apologize and show empathy towards their frustations. I say thats totally BULL!

My first month was tough. I remember myself crying after servicing a call because of this particular lady who refused to give her personal information hence I couldnt complete the account verification. When I told her that I couldn't go on and I need to verify the information for security purposes, she started calling me names that nobody deserved to be called by. It lasted probably 25 minutes before I finally had the courage to hang up which is against the rules. I have a lot of experiences regarding customer outbursts but this one definitely topped them all.

I know that as a representative, it is my job to render good service to the customers. I dont think that I have failed in this category. In most cases, I have received gratitude for the positive attitude i have showed in just 3 minutes of taking the call. But i couldnt help but feel abhored by those who make my job more difficult than it really is. This is what I want to say to all- since most of us are either customer or C.S Representative- IF YOU WANT GOOD SERVICE, BE A GOOD CUSTOMER. Because I am and I am polite to everyone.

I am no politics junkie...

I thought coming here in United States frees me from any political dilemma in the Philippines. I was wrong. Being a Filipino, I guess, it will always be inside me to feel concern to the events in the life of my fellow countrymen.

I am nothing special. I have no political blood. My parents are just as normal as everybody else. Having only my mom as a parent, I have come to understand the hardships of living a life with limited resources. I have learned, at such a young age that life is journey we must travel with a deep understanding to its constant twists and turns. I knew that life is like a wheel, sometimes you find yourself above of everything and in a split second you're on your way down, below the line where everybody won't see you. It is a lowly place where everybody won't care even if they hurt you.

I don't want to this to sound personal, because it's not. I simply want to share the unexplainable pain whenever I see people going through destitutions while others enjoy explicit wealth. Good education should be made available to everyone. Kids have the right for proper learning and guidance. People of old age, who have given their strength, should be resting or enjoying the remaining days of their lives. Their youth have passed them by. It is just right that we give the care they well deserve.

Filipinos have the right to live a life with less difficulty if not free from it. We have fought for our freedom many times. We have freed ourselves from oppressions. We have gone through and above of it all. Why can't we do the same now? Are we out of good people to lead us to our forefather's dreams? Has greed taken over our hearts and minds that we have given up on morality and good ethics ? It's time to stop thinking about personal gains rather start a liberation of honest and trustworthy individuals.

I may only be one voice that in is unheard but if we do it together we will make a great roar and let everybody know of our demands for change. Hope has not deserted us, it's just waiting to be lighted up in our hearts to give enough beam and encourage the rest of us to do the same.

-warning: contents may be harmful to your health-

I am not sure if people are going to read this. If they dont, i mostly prefer it that way so they would be spared by my agonizing thoughts no normal person could ever withstand. I welcome you to my mind. The input are the result of the past and present events of my life. These are the things I cannot normally say thus I put it in writing. I am a coward and fight in silence. I am not totally what i am when you see me. There's more to it than meets the eye. Read and you will discover what I want to be and what not.